FAQ

We currently ship worldwide except for United Kingdom. In the meantime, we
are doing our best to make this possible again as soon as we can.

At Four by Four Clothing we offer the following shipping costs:

Europe Zone 1:

Belgium, Germany, France, Luxembourg

Europe Zone 2:

Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia And,
Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic,
Denmark, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece,
Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle Of Man, Italy,
Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Moldova,
Republic of Monaco, Montenegro, Norway, Poland, Portugal, Romania,
San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey,
Ukraine

We will ship your order in a carton bag. The carton is made out of recycled
material and provided with a FSC quality mark.

Delivery time depends on your location and local delivery service. Under
normal circumstances you should receive your order in the Netherlands in 1-3
working days. Orders send to the rest of Europe will take 3-5 working days.
Worldwide deliveries may take up to 3-10 working days. (Please note that
during sale periods and holidays it may take longer for your order to arrive).

You have 15 days to return your order after receiving it. To return or exchange items, Please fill in the Return Form that came accompanied with your order. All steps in relation to your return are described on the Return Form. If you haven’t received a Return Form, please contact us immediately or click here to download a Return Form.

Orders must be returned unwashed and unused in the original packaging with all labels still attached.

We will offer a full refund on non-sale items within 30 days of receipt. Unfortunately, we can not refund any taxes duties charges or shipping fees for returns. Refunds will be done in Euros at the price paid upon original purchase.

When the order is ready to return, please ship it to:

Four by Four Clothing
Viaductstraat 3-20
9725 BG Groningen
The Netherlands

We will refund your return as soon as possible and at the latest within 10 days of receiving your return. All payments will be refunded to your original payment method. Please allow up to 5 working for your refund to be available on your account after processing your return (depending on your payment method).

No, unfortunately not. If you wish to change your item to another size or product you can follow our regular return process and order a new item.

We are sorry that the item is damaged. You can contact us by mail and we will provide you with a solution as soon as possible. Please do not send damaged items back to us without contacting us first.

Mail: [email protected]

We are sorry that you didn’t receive a return form. Click here for downloading a return form.

You can pay for your order with the following options:

• Paypal
• iDeal
• VISA
• Mastercard
• Maestro

As soon as your order has been placed, the order amount will be written off your bank account. You will receive an order confirmation by email as soon as your purchase has been paid.

Your invoice is included in the order confirmation. If you think your invoice is incorrect, please contact us immediately.

For countries outside Europe there may be additional charges added by your local customs. These fees are paid to the local carrier and your own responsibility.

All our prices are final and include the 21% VAT, in compliance to Dutch law. We are not responsible for additional import taxes that may be added, depending on local customs.

We are sorry that the item that you are interested in is out of stock. You can send an email to ask if the item will be restocked.

Mail: [email protected]

All items in our collection come with a care label. We strongly recommend you to follow the instructions on this label. If you have more questions or you want further advice, please get in touch with us by email.

Mail: [email protected]

No, you can check out as a guest. Using an account might be handy for your own administration though.

Your information is solely used to process your order and shipment. We may use your email address for promotional purposes and your phone number might be used if there is a problem with your order. Under no circumstance will we share or sell your information to third parties.All items in our collection come with a care label. We strongly recommend you to follow the instructions on this label. If you have more questions or you want further advice, please get in touch with us by email.

We can delete your account whenever you want. Send us an email at [email protected] and we will remove your information from our system.

Yes you can. You can reach us by email [email protected]